General terms and conditions
Last updated: October 17, 2026
Scheroh – an online shop of Swiss Trend Trade GmbH. These general terms and conditions apply to all orders placed by private customers (B2C) through the scheroh.ch online shop.
1. Scope
These terms and conditions apply to all orders, deliveries and services concluded through the scheroh.ch online shop; sections 11 to 15 apply to the use of the website. The online shop is operated by Swiss Trend Trade GmbH (hereinafter “Scheroh”, “we” or “us”). By submitting an order, the customer agrees to these terms and conditions. Deviating conditions of the customer apply only if they have been expressly acknowledged in writing by Swiss Trend Trade GmbH. Working days within the meaning of these terms and conditions are Monday to Friday; calendar days include all days, including weekends and public holidays.
2. Offer and conclusion of contract
The presentation of products in the online shop is a non-binding invitation to order and not yet an offer. By submitting the order the customer makes a binding offer to conclude a purchase contract. The purchase contract is concluded as soon as payment has been completed successfully and we have sent the order confirmation by email. If an ordered item is unavailable despite careful stock management, we inform the customer by email within the handover period under section 4. If none of the ordered items is available, we refund the full amount including shipping costs. Otherwise the customer chooses: we cancel the whole order and refund the full amount including shipping costs, or we ship the other items and refund the amount for the unavailable item; we do not charge any shipping costs for this, even if the order value is then no longer over CHF 79.00. If the customer does not reply within 2 working days of our email, we ship the other items. We hand the other items to Swiss Post within 1 working day of the reply or of the end of that period. The refund is made to the original payment method; we trigger it on the day of the reply, at the end of the period or – if nothing is available – on the day of our email, and the amount is in the customer's account at the latest 14 calendar days later.
3. Prices
All prices are in Swiss francs (CHF) and include statutory value added tax. The price applicable at the time of the order is decisive. Price changes, technical changes and errors are reserved.
4. Shipping and delivery
Delivery is made exclusively to addresses in Switzerland; orders are dispatched from our warehouse at Bahnhofstrasse 15, Wangen, Schwyz, 8855, Switzerland. Delivery is carried out exclusively by Swiss Post (Die Schweizerische Post AG). Standard shipping costs CHF 7.90 per order; for an order value over CHF 79.00, shipping is free. The decisive order value is the value of the items in the cart, including VAT, after any discount code and excluding shipping costs. Shipping costs are shown separately at checkout. If payment arrives on a working day by 14:00, we hand the order to Swiss Post by the next working day at the latest; if it arrives later or on a Saturday or Sunday, by the second working day after the day of payment at the latest (handover period). Delivery by Swiss Post then takes 2 to 4 working days. If we cannot hand the order over within the handover period, we inform the customer by email within that period and state the day of handover. Until the order is handed to Swiss Post, the customer may cancel it at any time free of charge by email; what counts is that the parcel had not yet been handed over when the customer's message reached us. We confirm the cancellation by email and, within 1 working day of receiving the message, trigger the refund of the full amount including shipping costs; the amount is in the customer's account at the latest 14 calendar days later. Once the order has been handed to Swiss Post, it can no longer be cancelled; the right of return under section 8 applies. Section 2 applies to unavailable items. Delays in delivery due to force majeure, strikes, transport problems or supply shortages do not give rise to claims for damages. Delivery is made exclusively to the delivery address specified by the customer. By way of derogation from Art. 185 para. 2 CO, we bear the risk of loss and damage until Swiss Post delivers the consignment. The consignment counts as delivered when Swiss Post hands it to the customer, puts it in the letterbox or parcel box, or leaves it at a sheltered spot at the entrance or at a drop-off location the customer has authorised. If the consignment has not been delivered 7 working days after the order, the customer contacts us within 30 calendar days of the order; if it has still not been delivered 5 working days after the customer's message, it counts as lost. If the tracking shows “delivered” but the customer has not received the consignment, the customer reports this within 5 calendar days of the delivery date shown; if Swiss Post finds that it did not deliver correctly, or if Swiss Post has given no result 5 working days after the message, the consignment counts as lost. If a consignment is lost, we refund the full amount including shipping costs, regardless of whether and how much Swiss Post compensates us. If an item arrives damaged – in transit, because it was already damaged when we shipped it, or because our packaging was not adequate – we deliver a free replacement or refund the purchase price under section 7, as the customer chooses, regardless of whether Swiss Post compensates us. We assert any claims against Swiss Post ourselves. What to do if a parcel does not arrive or arrives damaged, and which deadlines apply, is set out under Returns & refunds. Details on shipping can be found under Shipping & delivery.
5. Payment terms
Payment is made exclusively during the order process; we do not currently offer purchase on account. Payments are processed by our Swiss payment service provider Payrexx AG. We accept the following payment methods: TWINT, PostFinance Pay, Visa, Mastercard, Apple Pay and Samsung Pay. Apple Pay and Samsung Pay are only available on supported devices and browsers. The available payment methods are shown during the order process. The payment method is charged immediately after the order is completed. Details can be found under Payment methods.
6. Inspection of the goods
The customer inspects the goods on receipt. If the shipping box is visibly damaged, the customer shows it to the delivery person and accepts the consignment only with a reservation or refuses to accept it. The customer reports damaged, wrong or missing items within 5 calendar days of delivery by email to info@scheroh.ch, with the order number and photos. Defects that only become apparent later are reported within 5 calendar days of their discovery. The procedure is set out on the Returns & refunds page.
7. Warranty
The statutory warranty provisions of Swiss law apply. The warranty period is 24 months from delivery (Art. 210 CO). In the event of a defect, we email the customer a prepaid return label within 2 working days of the report and check the item within 2 working days of receiving it. If the check confirms the defect, we deliver a replacement free of charge or refund the purchase price, at the customer's choice (Art. 205, 206 and 208 CO); if the customer chooses a refund, the customer may also return all items of the order at our cost, in which case we also refund the shipping costs of the order. We ship a replacement within 1 working day of the check; if it is no longer available, we refund the purchase price. We trigger the refund on the day of the check; the amount is in the customer's account no later than 14 calendar days after the item reaches us. If the check finds no defect, no warranty service is provided; the rule for items we do not accept in section 8 applies to the item.
The following are not defects within the meaning of the warranty:
- normal wear and tear from use,
- damage caused by use contrary to the operating instructions,
- damage caused by incorrect storage,
- damage caused by unauthorised repairs,
- damage caused by external influences after delivery, for example by a fall, impact, water or fire.
8. Returns
We grant a right of return for all items; the return period is 14 calendar days after delivery. It is met if the customer registers the return within this period, by email to info@scheroh.ch. We confirm the return by email within 2 working days; the customer then sends the item back by post to our address under “Provider” within 14 calendar days of our confirmation. The item must be unused, without signs of use or damage, complete and returned in its undamaged original packaging; opening the packaging to look at the item is permitted. For a voluntary return, the customer bears the cost of sending the item back and the risk until it reaches us; the shipping costs of the order are not refunded. If the customer returns only part of an order that was shipped free of charge, we do not charge shipping afterwards. In the event of a defect, a wrong or missing item or damage, including damage in transit, we provide a prepaid return label; if the customer returns all items of the order and chooses a refund, we also refund the shipping costs of the order. If a return does not meet the conditions, or the check does not confirm a reported defect, wrong or missing item or damage, we do not accept the item and make no refund. With our email the customer receives an invoice for CHF 7.90 for return shipping, payable only if the customer wants the item back; we ship the item within 1 working day of receiving payment. If the customer does not want the item back, we dispose of it free of charge; we do the same if the invoice has not been paid 30 calendar days after our email. We do not charge a restocking, handling or inspection fee. We do not offer exchanges. The refund is made via the payment method originally used and is credited no later than 14 calendar days after the return reaches us. Details can be found under Returns & refunds.
9. Liability
Swiss Trend Trade GmbH is liable exclusively for damage caused intentionally or through gross negligence. To the extent permitted by law, liability for indirect damage, consequential damage, loss of profit or loss of data is excluded. Liability under mandatory statutory provisions is reserved.
10. Data protection
Personal data is processed in accordance with the Swiss Federal Act on Data Protection (FADP) and – where applicable – the General Data Protection Regulation (GDPR). Further information can be found in our privacy policy.
11. Use of the website
The website can be used without a customer account. Anyone using it must not disrupt its operation, attempt to gain unauthorised access to non-public areas or data, or transmit unlawful content. This section and sections 12 to 15 apply to any use of the website; the other provisions of these terms and conditions apply from the moment an order is submitted.
12. Intellectual property
The texts and design of this website are protected by copyright; unless stated otherwise, the rights belong to Swiss Trend Trade GmbH. Most product photos come from our suppliers and manufacturers; we edit some of them. The rights to these photos and to the manufacturers' brands and logos remain with their respective owners. For the Scheroh brand, see the legal notice. Content of this website may not be reproduced or reused without the consent of the respective rights holders.
13. Changes to the terms and conditions
Swiss Trend Trade GmbH reserves the right to amend these terms and conditions at any time. We publish changes on this page and update the “Last updated” date. An order is governed by the version published here when the order was submitted; the use of the website is governed by the version currently published here.
14. Severability clause
Should individual provisions of these terms and conditions be or become wholly or partly invalid, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by a legally permissible arrangement that comes as close as possible to its economic purpose.
15. Applicable law and place of jurisdiction
Swiss law applies exclusively, to the exclusion of private international law and the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction for all disputes is the registered office of Swiss Trend Trade GmbH. Mandatory statutory places of jurisdiction remain reserved, in particular for consumers (Art. 32 of the Swiss Civil Procedure Code): they may sue at their place of residence or at the registered office of Swiss Trend Trade GmbH and may themselves be sued only at their place of residence.
Provider
Swiss Trend Trade GmbH
Brand: Scheroh
Bahnhofstrasse 15
Wangen
Schwyz
8855
Switzerland
Email: info@scheroh.ch
Website: scheroh.ch
UID / CHE number: CHE-202.512.074
VAT number: CHE-202.512.074 MWST