Frequently asked questions (FAQ)

Last updated: October 17, 2026

Answers to common questions about your order.

How long does delivery take?

If your payment arrives on a working day by 14:00, we hand your order to Swiss Post by the next working day at the latest, otherwise by the second working day after the day of payment. Delivery by Swiss Post then takes 2 to 4 working days. In total, delivery takes 2 to 5 working days, counted from the day of payment – or from the next working day if you pay after 14:00 or at the weekend. Working days are Monday to Friday. You will find more on this under Shipping & delivery.

How much does shipping cost?

Standard shipping costs CHF 7.90 per order. For an order value over CHF 79.00 (after any discount code) we deliver free of shipping charges.

Where does Scheroh deliver to?

For private customers (B2C), we deliver exclusively to addresses in Switzerland. Deliveries abroad are not possible.

Business customers (B2B) interested in delivery outside Switzerland can contact Swiss Trend Trade GmbH, the company that operates Scheroh, through its website for business customers: swiss-trend-trade.ch.

Can I return items?

Yes, every item. The return period is 14 calendar days after delivery: register the return within this period by email; you then send the item back within 14 calendar days of our confirmation. The item must be unused, complete and in its undamaged original packaging; you may open the packaging. For a voluntary return you pay the return shipping, and we do not refund the shipping costs you paid for your order; there is no restocking fee. If the item does not meet the conditions, we make no refund: you pay CHF 7.90 to have it sent back to you, or we dispose of it free of charge. Your money is in your account no later than 14 calendar days after your return reaches us. You will find more on this under Returns & refunds.

Can I cancel my order?

Yes, free of charge, as long as we have not yet handed it to Swiss Post; we do that by the next working day after payment at the latest, or by the second working day if you pay after 14:00 or at the weekend. Write to info@scheroh.ch. Within 1 working day we trigger the refund of the full amount including shipping costs; no later than 14 calendar days after that, the money is in your account. If the parcel has already been handed over, return the item after delivery. You will find more on this under Returns & refunds.

What do I do if my delivery is damaged, wrong or has not arrived?

Report damaged, wrong or missing items within 5 calendar days of delivery, with your order number and photos. For a damaged or wrong item you receive a prepaid return label, we check the item within 2 working days of receiving it, and you choose between a free replacement and your money back; if you choose your money back and return the whole order, we also refund the shipping costs. If an item is missing, we ship it free of charge within 1 working day of your message or refund its price. If your parcel has not arrived 7 working days after your order, contact us within 30 calendar days of your order; if it is lost, we refund the full amount including shipping costs. If the tracking shows “delivered” but you have not received the parcel, contact us within 5 calendar days of the delivery date shown. We bear the risk until delivery. The exact procedure is set out under Returns & refunds.

Which payment methods are accepted?

We accept TWINT, PostFinance Pay, Visa, Mastercard, Apple Pay and Samsung Pay. Both wallets are only available on supported devices and browsers. You will find more on this under Payment methods.

How do I reach customer service?

By email at info@scheroh.ch – Monday to Friday 8:00–12:00 and 14:00–17:00, Saturday 10:00–14:00. Customer service is closed on Sundays; you can send emails at any time. Further details can be found under Contact.