Shipping & delivery

Last updated: October 17, 2026

Here you can find out where we deliver, what shipping costs and how long delivery takes.

Shipping costs

The following shipping costs apply to deliveries within Switzerland:

Standard shipping: CHF 7.90 per order
Free shipping for an order value over CHF 79.00 (after any discount code)

The decisive order value is the value of the items in the cart including VAT, excluding shipping costs.

Delivery area

For private customers (B2C), we deliver exclusively to addresses in Switzerland. Deliveries abroad are not possible.

Business customers (B2B) interested in delivery outside Switzerland can contact Swiss Trend Trade GmbH, the company that operates Scheroh, through its website for business customers: swiss-trend-trade.ch.

Orders are dispatched from our warehouse in Switzerland: Bahnhofstrasse 15, Wangen, Schwyz, 8855, Switzerland – at the same address as our registered office.

Delivery time

If your payment arrives on a working day by 14:00, we hand your order to Swiss Post by the next working day at the latest; if it arrives later or on a Saturday or Sunday, by the second working day after the day of payment. Delivery by Swiss Post then takes 2 to 4 working days. In total, delivery takes 2 to 5 working days, counted from the day of payment – or from the next working day if you pay after 14:00 or at the weekend. Working days are Monday to Friday.

If, exceptionally, we cannot hand an order to Swiss Post within this period, we inform you by email before it ends:

If an item is not available, you choose: we cancel the whole order and refund the full amount including shipping costs, or we ship the other items and refund the amount for the unavailable item, with no shipping charged afterwards. If you do not reply within 2 working days, we hand the other items to Swiss Post within 1 working day of the end of that period. If none of the items is available, we refund the full amount. The money is in your account at the latest 14 calendar days after your reply, the end of that period or – if nothing is available – our email.
If only the handover is delayed, we tell you the day on which we will hand your order to Swiss Post. Until then you can cancel the order free of charge, as described under “Cancellation”.

The details are set out in sections 2 and 4 of our terms and conditions.

Cancellation

Until we have handed your order to Swiss Post, you can cancel it at any time free of charge – by email to info@scheroh.ch. What counts is whether the parcel had not yet been handed over when your message reached us. We confirm the cancellation by email and, within 1 working day of receiving your message, trigger the refund of the full amount including shipping costs; the amount is in your account at the latest 14 calendar days later. If the parcel has already been handed over, our right of return applies.

Shipping service providers

Delivery is carried out exclusively by Swiss Post (Die Schweizerische Post AG).

Track and trace

After successful payment we send you an order confirmation by email within 1 working day, with the Swiss Post tracking number and the tracking link. The link always shows the status Swiss Post reports for your parcel: until handover it only shows that we have registered the consignment with Swiss Post; from handover, every step up to delivery.

If you have not received this email, please check your spam folder first and then contact us at info@scheroh.ch.

Parcel not received

If your parcel has not reached you 7 working days after your order, contact us within 30 calendar days of your order – by email to info@scheroh.ch, with your order number. We submit an enquiry request to Swiss Post within 1 working day. If the parcel has still not reached you 5 working days after your message, we refund the full amount including shipping costs – we bear the risk until delivery. If the tracking shows “delivered” but you have not received the parcel, contact us within 5 calendar days of the delivery date shown. The procedure is set out under Returns & refunds.

Damaged, wrong or missing delivery

Check your delivery when you receive it. If the shipping box is visibly damaged, show it to the delivery person and accept the parcel only with a reservation, or refuse to accept it. Report damaged, wrong or missing items to us within 5 calendar days of delivery – by email, with your order number and photos – and keep the item and packaging (section 6 of our terms and conditions). Until delivery we bear the risk: if an item reaches you damaged – in transit, because it was already damaged when we shipped it, or because our packaging was not adequate – you receive a free replacement or your money back, as you choose, regardless of whether Swiss Post compensates us. The procedure is set out under Returns & refunds.

Questions about shipping

If you have questions about your order or about shipping, our customer service will be happy to help: info@scheroh.ch, Monday to Friday 8:00–12:00 and 14:00–17:00, Saturday 10:00–14:00.